NOTE: While World Travel's systems are operating normally, delays with travel reservations may still occur due to issues with other travel suppliers.
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Spread the Word and the Southwest LUV!

February 1, 2022

UNC-Chapel Hill and Southwest® have teamed up once again to provide an exciting opportunity to Tar Heel employees.  If you LUV Southwest and have a Rapid Rewards number, you can enter to win 5,000 Rapid Reward Points during the month of February! Winners will be selected once a week throughout the promotion.

Changes to Reservation Process with Enterprise/National

December 10, 2021

To streamline the travel booking process through Concur Travel/World Travel Inc, the EHI Direct website will be decommissioned effective Monday, December 13. Existing reservations will not be affected.

Payment Confirmations in Concur

December 6, 2021

A new feature will be added to Concur beginning tomorrow, December 7.  When an expense report containing a reimbursement has been processed for payment in ConnectCarolina, a Payment Confirmation email will be generated from Concur. You can adjust your Concur settings to receive these emails.

Understanding Payment Types in Concur

November 8, 2021

When creating an Expense Report in Concur, the Payment Type must be chosen for all Expenses included.  In some instances, the Payment Type will be hard-coded on the expense and cannot be changed.  Please see below for a list of available Payment Types and how to use them.

Linking Travel Requests and Expense Reports in Concur

October 20, 2021

To: Campus Unit Finance Leads, University Business Managers, Concur Personal Delegates From: Rebecca Spanos, Travel and Payment Card Services Manager When creating Expense Reports in Concur, it is essential to link your approved Travel Request to your Expense Reports.  Doing … Read more

Unused Airline Ticket Credits

September 27, 2021

As we previously announced in May, Travel Services has successfully consolidated unused airline ticket credits from University travel cancelled due to COVID-19. To streamline the process to reuse these funds, a journal entry was posted on Friday to centrally credit the value of these tickets back to the original CFS used to purchase them.

Required Chartfield Strings In Concur

September 21, 2021

As a reminder, the only CFS elements which are required when the Traveler submits the Report are the Business Unit and Department ID.  It is the expectation that the CFS will be reviewed and added/updated as necessary during the approval process. See the memo on how to review expense reports.

World Travel, Inc. Phone Lines Restored

September 7, 2021

World Travel, Inc. phone lines have been fully restored. Travelers and Travel Arrangers may once again contact WTI by phone at 877-602-4950 or 484-948-2535.

World Travel Phone Outage

September 2, 2021

World Travel, Inc. is experiencing a systemwide phone outage due to remnants of Hurricane Ida. For immediate assistance, please email World Travel at