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Please share with the ConnectCarolina Finance users in your school/division. Updates are sent on an as-needed basis.

Top Issues

NEW! April Month-End Close: Central offices have officially closed for the month of April. This includes the transmission and reconciliation of all April transactions, and state approval to close the month.

NEW! May Month-End Close Deadline: Validated campus journal entries and data collect batches (journal imports) should be received by Accounting Services by close of business
(5 p.m.) on Wednesday, May 31. Please remember that accounting will not receive the journal entries until the journal has been budget checked valid and has passed through all required approvals (including OSP, if necessary).

For details on month-end close procedures, see Accounting Services’ Month-End Close and Report  webpage. Bookmark this page to see the latest info in between updates.

REMINDER! 2023 Fiscal Year-End Closing Dates and Procedures: There are several important upcoming dates for the FY23 close, note especially Friday, May 19 (Last day to complete CABS ticket transactions and submit domestic supplier requests for set-up for FY23 ) and Friday, May 26 (last day for FY23 campus voucher approval, requisition approval, purchase order changes, independent contractor payment requests and travel reimbursement requests and BuyCarolina invoice billing).

As there are many deadlines in the month of May, please review the annual memo for complete details on upcoming deadlines and refer to this memo and relevant checklists as you close out the fiscal year. See the 2023 Fiscal Year End webpage for more resources.

NEW! New and Improved Payroll Issues Help Request: Payroll Services, Human Resources and ITS have updated ServiceNow to be able to request help with overpayments, underpayments, manual check requests and more through the platform. See details in the May 3 memo.

NEW! Changes to Financial Transaction Approvals: Effective July 2, the departmental workflow and approval requirements will change to require departmental approval on all transactions, and self-approval will be disabled.  All transactions originated by a departmental approver will require review from another department approver to be valid.  See the May 2 memo for further details.

NEW! May GSHIP Files Uploaded and End-of-Year Reminders:  the last day to make changes in the system will be Tuesday, May 23. The total cost allocation must equal the monthly premium of $395.05. Departments should be entering GSHIP terminations for students who are graduating. For more details, see the May 2 memo.

REMINDER!  Prepaid Card Program Updates and Deadline Reminders: On June 30, 2023, Bank of America (BoA) will close its prepaid card program with campus units. After this date, departments should shred their inventory of unloaded prepaid cards. Reconciliations must be fully completed and posted in ConnectCarolina by Friday, June 30.  For more information, see the April 14 memo.


For questions and support, users should utilize ServiceNow, the new system campus is using to track support and service requests. This is the fastest way to obtain assistance and allows the project team to be able to track issues to determine the scale of the impact to all users.  Go to the ServiceNow Help Page at or call 919-962-HELP for assistance.


New staff members can register to the Business Managers Outlook group by going to the Finance and Budget Communications page and clicking on the green button, “Manage Finance and Budget Email List Subscription.” Follow the instructions to enroll in the group. You will need your phone for 2-Step verification.

If you wish to send a message to the group, send an email to and approved messages will be distributed to the group, or you can contact Christine Shia directly.

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