To: Deans, Directors and Department Chairs, Campus Unit Finance Leads, University Business Managers, T&E Card Accountholders
From: Rebecca Spanos, Director, Travel and Payment Card Services
Please share this information with all Concur users in your department/unit.
Travel Services is excited to announce the launch of the Concur Support Desk! Users needing support with Concur Request and Concur Expense may now navigate to help.unc.edu and enter “Concur” in the search tool. They will then select “Travel Services – Concur Support Desk” from the search results and enter their request for help. Users may request assistance via email response, phone call or a Zoom/Teams Meeting. A direct link for assistance, go.unc.edu/concursupport, is also available on the Concur page of the Travel Services website.
Email inquiries sent to Concur@unc.edu will receive an auto-reply asking them to contact the Concur Support Desk for assistance via the UNC Help Desk.
Questions regarding Concur Travel and assistance with booking travel will still be provided by World Travel, Inc. The Designated Agent Team can be reached Monday through Friday from 8 a.m. to 8 p.m. EST at 877-602-4950 or uncch_travel@worldtravelinc.com.