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This Finance Division Daily Update email is for Business Managers, Finance TIPs and Finance Division staff.  Finance will send these daily updates as needed through the go-live and immediate post-go-live periods. Please share with the ConnectCarolina Finance users in your school/division.

Current Status

Cutover activities continue. The project team is preparing the support environments and is conducting pre-production testing by executing real transactions.

Wire files have passed with Bank of America.

Top Issues

Remaining bugs identified during testing are being fixed and re-tested.

Important Reminders

We have received several questions about how to check user access in ConnectCarolina Finance.  User access cannot be checked at this time because the system is not yet live.  Access can be checked tomorrow after 8 a.m.  If a user does not have the correct access tomorrow after go-live, they should contact the Help Desk (see Questions section below).

Detailed information about system availability can be found at  ePro will be available 24/7.  ConnectCarolina Finance will be available 7 a.m. – 7 p.m., Monday – Friday; and from 7 a.m. Saturday to 6 a.m. Sunday; with a maintenance outage window Sunday from 6 a.m. to 1 p.m.  Full 24 hour access is expected to be restored in November.

Resources and Documentation

At, you can find resource documents including student guides, 101 documents and recorded webinars.  Computer-based training sessions on a variety of topics are also available.

The first payroll in ConnectCarolina will run this week.  Information is available about slight changes to paystubs starting Oct. 3 and how to locate your paystub in ConnectCarolina.


All technical questions should be directed to the Business Systems Help Desk at 919-962-HELP, or submitted via a help ticket online at (beginning Oct. 1, select ConnectCarolina > ConnectCarolina Finance > the appropriate area of concern). Your help ticket will be answered by a team dedicated to working on Finance questions and issues. Business Systems Help Desk hours are 8 a.m. to 6 p.m.
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