NOTE: While World Travel's systems are operating normally, delays with travel reservations may still occur due to issues with other travel suppliers.
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Your department business manager is your first contact for travel questions. Additional contact information is below.

UNC-Chapel Hill Travel Services

  • Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. EST
  • Phone: 919-962-0210
  • Staff Directory


  • Concur questions: please logon to the UNC-Chapel Hill Help Portal and click “Request Service”. In the search bar type “Concur”, click the link “Travel Services-Concur Support Desk”, then complete the form.
  • All other travel questions: email
Mailing Address:
Travel Services
Attention: Travel Team Leader
Campus Box 1230
104 Airport Drive, Suite 3500
Chapel Hill, NC 27599

Travel Reservation Assistance

Contact the University’s Authorized Travel Agency for assistance with changing your travel reservation before or during your trip. If you did not book through the authorized travel agency, work directly with the vendor on any changes.

Emergency Contact for International Travel

See UNC Global for emergency communications information and a printable Emergency Information Card.

Training Resources for WebTravel (CABS) Processors (Student and Guest Travel, only)

Training Resources for Travel Processors

Business Travel Frequently Asked Questions