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Please share with the ConnectCarolina Finance users in your school/division. Updates are sent on an as-needed basis.

Top Issues

REMINDER! COVID-19 Operations Updates:  In response to the need for most of campus to work remotely, many procedures in the Department of Finance have been, or are being, revised. To keep up-to-date with the changes, bookmark our emergency operational updates page.

NEW! April Month-End Close Deadline: Validated campus journal entries and data collect batches (journal imports) should be received by Accounting Services by close of business (5 p.m.) on Thursday, April 30. Please remember that accounting will not receive the journal entries until the journal has been budget checked valid and has passed through all required approvals (including OSR, if necessary).

For details on month-end close procedures, see the Accounting Services webpage. Bookmark this page to see the latest info in between updates.

NEW! March Month-End Close: Central offices have officially closed for the month of March.  This includes the transmission and reconciliation of all March transactions, and state approval to close the month.

NEW! Defaults for Purchase Requests: Anyone who creates purchase requests in ConnectCarolina can set defaults for their requests. Effective April 17, 2020, the default Chartfield string will no longer include Project ID fields.  This is to ensure Project IDs aren’t being used as a default. As an alternative, a speedchart can be used to create a requisition.  Information and screenshots for using speedcharts is included in the Tips for Entering ePro Chartfield Strings reference card.  If you have any questions about this change, you can contact

NEW! Accounts Payable, Travel Services, and P-Card Office Reduced to Half-Days:  Effective April 1, the Accounts Payable, Travel Services, and P-Card office hours will be shortened to half days in compliance with remote working and social distancing requirements. Hours of operation will be 8 a.m. to noon, Monday through Friday.  P-Card and checks can be picked up during those hours at the Administrative Office Building (AOB), 104 Airport Drive, Suite 3500.  The shortened schedule also affects emergency check processing.  Read more in the March 31 memo.

NEW! ConnectCarolina Classes Online: The Continuous Improvement, Staff Development and Engagement Team has transitioned many of the Finance ConnectCarolina classes to Zoom Online Sessions. Our new maximum for these Zoom Online Sessions is 50! Register at or go to and click on the training tab for more information.

NEW! Cancellation of Upcoming Travel: As a reminder, the University is continuing to prohibit University-affiliated travel outside the State of North Carolina. The end date of this prohibition has not yet been determined.  If you have upcoming university-related travel or hotel stays that need to be canceled or postponed, or if you have questions regarding reimbursements related to COVID-19, see the April 2 memo.

REMINDER! Subscribing to Business Managers listserv: Finance and accounting personnel who would like to subscribe to the business managers listserv can do so by following the instructions at


For questions and support, users should utilize ServiceNow, the new system campus is using to track support and service requests. This is the fastest way to obtain assistance and allows the project team to be able to track issues to determine the scale of the impact to all users.  Go to the ServiceNow Help Page at or call 919-962-HELP for assistance.

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