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Please share with the ConnectCarolina Finance users in your school/division. Updates are sent on an as-needed basis.

Top Issues

REMINDER! December Month-End Close Deadline: Validated campus journal entries and data collect batches (journal imports) should be received by Accounting Services by close of business (5 p.m.) on Monday, December 23 (note the earlier time is due to the holiday break). Please remember that accounting will not receive the journal entries until the journal has been budget checked valid and has passed through all required approvals (including OSR, if necessary).

For details on month-end close procedures, see the Accounting Services webpage. Bookmark this page to see the latest info in between updates.

NEW! Airgas, Arc3 and Amazon Business Delivery During Winter Break: The University will be closed Tuesday, Dec. 24, 2019 and reopen Thursday, January 2, 2020. This will affect cylinder gas, dry ice and Amazon business deliveries.  Action is required from these vendors in some cases.  Please see the Dec. 16 memo for details.

NEW! Suspense Charges Reports – New Enhancements: The look and feel of the Current Suspense Charges report has been improved. The current suspense amount is shown in separate columns for earnings, deductions and taxes to help you clearly identify the payroll charges. In addition, a Fiscal Year filter has been added to both the Department and School reports so that the filter will automatically default to the current fiscal year. You can update the filter to the fiscal year you are looking for or leave it blank to see outstanding suspense on all years.

REMINDER! Campus Deposit Deadlines for Calendar Year End:  Due to the long winter holiday break, deadlines related to December 2019 month-end processing of cash, checks and electronic payments submitted through the Cashier’s Office are being adjusted. Please note that all cash/check deposits submitted in ConnectCarolina in December 2019 must be received by 9 a.m. Thursday, Jan. 2, 2020 to be considered a December 2019 deposit.  It is unlikely that deposits placed in campus mail late in the week ending Friday, December 20 will be processed as a December deposit.  All credit cards and electronic deposits made prior to Thursday, December 19 will be processed as normal.  See the December 9 memo for further details on transactions.

REMINDER! Opting Out of Paper W-2s: More than 8,500 employees have taken advantage of paperless W-2 forms as part of an effort to provide a more secure and sustainable distribution process.  You can still opt out of receiving a paper W-2, see the October 16 memo for details.

REMINDER! Subscribing to Business Managers listserv: Finance and accounting personnel who would like to subscribe to the business managers listserv can do so by following the instructions at


For questions and support, users should utilize ServiceNow, the new system campus is using to track support and service requests. This is the fastest way to obtain assistance and allows the project team to be able to track issues to determine the scale of the impact to all users.  Go to the ServiceNow Help Page at or call 919-962-HELP for assistance.

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