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Brooke O'NealWhat is a typical day like in your job?

In order to accept payment cards on campus, the University must maintain the Payment Card Industry (PCI) Data Security Standard, which I oversee. In addition, I review merchant requests as a member of the University’s Compliant Electronic Receipt Transactions through Innovation and Financial Integrity (CERTIFI) committee. A typical day includes meeting with campus departments to discuss becoming a merchant, reviewing data flow diagrams, attestations of compliance, learning about the technical aspects of hardware and software used to accept payment cards, and asking lots of questions. However, the most important part of my job is interacting with my department customers. Ensuring they have the tools they need to successfully maintain and navigate PCI compliance is my main priority.

How does your job support Carolina’s mission?

As Merchant Manager, I support the University’s mission and brand by ensuring we contract with vendors who protect our customers’ personal financial data.  I help campus customers navigate the regulatory complexities of PCI compliance.

What do you like most about your work?

My role has allowed me to interact with almost every department on campus. I love learning about the unique ways accepting payment cards allows Carolina to serve its diverse and vibrant higher education community.

What do you think is most exciting about your job?

Learning excites me the most about my job. Every merchant is different.  My role constantly inspires me to be curious, ask questions, and look for answers.

What is something people probably wouldn’t know about you, or another fun item you’d like to share?

I enjoy making deodorant, toothpaste, wreaths, and refinishing furniture.

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