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Dear University Employee,

You will soon be able to manage your direct payroll deposit accounts using Self Service in ConnectCarolina in a secure and convenient way. By using two-step verification and ConnectCarolina’s self-service menu, you will be able to change your direct payroll deposit account information and split your direct payroll deposit into multiple accounts online.

These new online options are in direct response to University staff requests!

There are a few things to know in advance of the early April launch.

Using Self-Service Direct Deposit

Existing employees do not have to take action; your direct payroll deposit account is already set up. Any changes to your direct payroll deposit account should be made using Self Service in ConnectCarolina.

You will be able to update your direct deposit account information any time using Self Service, which can be useful if you change bank accounts. You will also be able to divide your direct payroll deposit amount into several checking or savings accounts.

Managing your direct deposit accounts online uses Duo two-step verification to make sure you are who you say you are before you access Direct Deposit. If you need help using two-step verification for direct deposit, establishing a new deposit account or updating an existing account, review the quick reference card (QRC) titled, Setting Up Direct Deposit and Changing Account Information (

A glossary of new direct deposit terms is also included in the quick reference card.

Adding Multiple Direct Deposit Accounts

Setting up multiple accounts is more complex than making a change to a single direct deposit account. If you are setting up more than one direct deposit account, you will need the step-by-step instructions on the QRCs to carefully complete the steps. You should review the step-by-step instructions prior to logging in to Self Service. Have your bank routing numbers ready before you log in to Self Service.  Instructions can be found in the Setting Up Multiple Accounts in Direct Deposit QRC (

More Information and Help Documents

In addition to the instructions on the QRCs, frequently-asked questions and answers are available on the Employee Direct Deposit web page (

If you choose to make a change to your direct deposit accounts, you will receive an email sent to your university email account acknowledging the change. You can expect your account change to be effective within two pay periods, but depending on the timing of the account change, it may occur as soon as your next paycheck.

Employees who have technical problems should contact the Help Desk at 919-962-HELP.

This message is sponsored by Payroll Services

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