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Special Accounts Manager Keyana Kimbrough talks about how her team in the Cashier’s Office manages special accounts.

Communications Cable Management and Ladder Rack

What is a typical day like in your job?

My team and I collect student and loan debt and reconcile transactions daily. A typical day might include following up with students or parents about questions they have, researching old debt on previously enrolled student accounts and making debt collection calls to people who owe the University.

Each day, all cash, checks and other payments from campus schools and departments that have been collected. After the payments are processed, my team makes sure they are deposited and allocated properly to the State.

During the Summer, we review and refine our processes and make any changes needed based on our previous experiences.

How does your job support Carolina’s mission?

There are many types of loans – UNC-Chapel Hill-managed loans (from departments), Perkins Loans, and other special loans. We make courtesy calls for non-enrolled students before the collections process begins — educating them on their loan options. A lot of people, once they default or don’t have the money to pay, think they don’t have any options. We share those options with them.

We try to advocate for the student and are always asking how we can be proactive with student and borrowers before the account become delinquent.

We try to recoup collections money so the University can continue to offer that loan money to other students in the future. My team lets people know that we’re not just a university, we’re a family and we’re always here to help.

What do you like most about your work?

I like working with my colleagues and connecting with other people on campus. I enjoy the environment that Carolina offers. I like the diversity of every day being different – it keeps me intrigued and makes me want to continue to come back.

What is something people probably wouldn’t know about you, or another fun item you’d like to share?

I love working out! I can bench press 350 pounds with my legs!

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