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Frequently Asked Questions (FAQ) |
Payments- What forms of payment do you accept?
Please refer to our section Payment Options and Access. - Can I make a payment over the phone?
No, we do not accept payments over the phone. Please see our section Payment Options and Access. - Do you accept post-dated checks?
No, the law requires us to process and deposit checks within one business day. - Where should I mail scholarship checks?
You can mail scholarships checks to:
Student Accounts & University Receivables
2215 SASB North
CB 1400
450 Ridge Road
Chapel Hill, NC 27599-1400
Please be sure to include the student's PID on the check and also complete the “Outside” Scholarship/Benefit Payment Submission form found on the financial aid Web site. - Who do I make checks payable to?
Please make checks payable to UNC-Chapel Hill.
Back to Top Holds/Stops- What is a cashier’s hold?
A cashier’s hold is placed on your account because you have a balance that is past due. Once that balance has been paid in full, the hold can be removed. Our hold prevents registration, transcript and diploma release. - Why do I have a hold on my account?
You may have a past due balance on your account. Please look at your account history in the Student Center on ConnectCarolina. If, on your most recent billing statement, there is a previous balance that has not yet been resolved, then you have a past due balance. - Do I have to pay the whole balance to get the hold removed?
If the entire balance on your account is past due, then yes, you have to pay the whole amount to get the hold removed. If only part of your balance is past due, then you may want to contact our office at
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to determine the amount that needs to be paid in order for the hold to be lifted. - If I make payments toward my balance, can the hold be removed?
We appreciate your efforts to make payments toward your balance. We cannot remove the stop/hold until the balance is paid in full.
Back to Top Billing Statements- Can you mail the billing statements? Beginning with fall 2010 semester, billing statements will be available to view in the ConnectCarolina Student Center. Enrolled students will receive an email notification to their business email address when a new billing statement is generated. Bills will only be mailed to students who have left the University and are no longer actively enrolled.
- How do I find my bill? Students can go to the MyUNC portal and log in with their Onyen and password. This allows you to access the Student Center. Choose Account Inquiry. Click on the Charges/Bills tab and locate your billing statement in the Invoices Due section. Please click the invoice ONLY once and be patient; it may take as many as 60 seconds to display the bill, depending on factors related to our system and your system. Please disable the pop-up blockers. Parents who wish to view bills should ask their student to make them a Third Party Proxy.
- How can I defer my bill? Log in to MyUNC and select ConnectCarolina and go to the Student Center. Look at the Finances Section and select ACCOUNT INQUIRY under My Account. Click the Account Services tab and select request deferment. Click the box for Financial Aid Deferment AND the Statement of Understanding and then click submit. There will be a confirmation screen after you hit submit, click OK. Click the Account Inquiry tab to see the updated due date for deferred charges. Please note that the due date on the invoice will not change, only the due dates for the individual deferred charges, which you can see in the "Details by Due Date" section.
- I am getting a scholarship; do I have to pay the whole amount due?
No, you can defer the amount covered by the scholarship(s) from your bill and pay the estimated difference. - I am fully funded, why am I receiving a billing statement?
All students with a balance receive a billing statement. Some charges may not be covered by your scholarship. It is important that you review each statement carefully. - What does Refund mean on my billing statement?
There was a credit on your account at one time and a refund check has been issued to the student. - Why am I receiving a bill if I am using TMS?
Compare the bill you receive from UNC with your budget from TMS to make sure your budget is correct. If you have library fines or campus health charges, they cannot be budgeted with TMS. - For more information about Student Billing, please visit:
Connect Carolina FAQ's - Student Billing
Back to Top Student Health Insurance- Why am I being charged a Student Health Fee AND a Student Health Insurance Fee? The "Student Health Fee" is one of the mandatory student fees charged to students at UNC Chapel Hill. The fee entitles the student to use of Campus Health Services and covers most, but not all charges that may be incurred there. The "Student Health Insurance Fee" is a health insurance premium related to the new Fall 2010 requirement that all students enrolled in UNC system colleges and universities have health insurance coverage. Students who already have coverage may waive out through the Campus Health website. Please visit Campus Health Services for more detailed information about mandatory health insurance.
- What does CHS INV mean on my billing statement?
CHS INV represents charges on your account from Campus Health Services. If you have questions about the charges, please contact Campus Health Services. - I have my own health insurance, how do I waive the mandatory insurance coverage?
See Campus Health Services.
Back to Top Tax Questions- I did not get my 1098T (tuition tax statement), how can I get another one?
1098-T forms are available in Connect Carolina. Log in to your account and print one from there. If you are an alumni needing a 1098-T form, you can get access to your account by going to http://www.unc.edu/myunc/. Scroll down and click on Alumni Center and follow the instructions on getting access to your account. - I graduated last May. Why didn't I receive a 1098-T form? The 1098-T only reports the amount of tuition that UNC billed you (box 2), and the amount of scholarships or grants you received (box 5). Because the spring semester begins in January, most students are billed for that term's tuition and fees in the PRIOR calendar year. For example, tuition and fees for spring 2010 were billed in late 2009 so you would not have a value for box 2 in 2010. If you did not receive any scholarships or grants, you also would not have a box 5 value. Because there are no values for these boxes, a 1098-T was not generated for you.
- Can you email the 1098T form?
No. - How do you get the amounts listed on the 1098T form?
- Why doesn’t the 1098T form show what I paid for the year?
- I did not receive my 1099 or W2, how do I get another one?
For 1099 questions, please contact
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. For W2 questions, please contact Payroll Services.
Back to Top Account Access- How do I log in to the Student Center on MyUNC?
To login; you must use your ONYEN and password. - What is a privacy flag? How was it placed on my account and how can it be removed?
This information is located on the Registrar’s Web site.
- Where can I see my account detail online?
Log in to the Student Center on MyUNC. - For more information on Third Party Proxy, please visit:
Connect Carolina FAQ - Third Party Proxy
Back to Top RefundsWe are no longer advancing financial aid in anticipation of departmental funding. This is because our new system allows departmental funding to be disbursed like financial aid within about the same time frames. If we have not received your departmental funding, we will soon and your refund will be posted within a day or two of your account having a credit balance. Once we post the refund, it does take 2-3 days to be delivered either by check to our office for pick up or to your bank by direct deposit.
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