Procurement Services Travel Services

Airfare Request (formerly known as Central Airfare Billing System (CABS))


The Airfare Request (Central Airfare Billing System (CABS)) is an effective and efficient method for faculty, staff and student travelers to purchase airline tickets for University business trips and directly bill the University.

The Airfare (CABS) requests are processed within the Web Travel system, a web-based application designed to provide an easy-to-use method for requesting air-travel authorization and to allow a traveler to book and pay for an airline reservation without receiving a travel advance or paying for the ticket out-of-pocket. This system allows a specified University fund source to be charged for the cost of an airline ticket when an authorized travel agency issues a ticket against a pre-approved air-travel request. Each designated departmental chartfield will then be charged monthly.

Airfare Request (CABS) Steps

  1. A ticket may not be purchased using CABS until a C# is processed and approved through Web Travel.
  2. Web Travel is accessed via ConnectCarolina. Choose Web Travel from the Finance menu, then choose Web Travel in the list of subsystems. Complete all required fields.
  3. Call or email an authorized travel agency, provide the traveler’s desired itinerary, and obtain a ticket cost estimate.
  4. Call or email the travel agent and give them the approved Airfare request number (Cxxxxxx).
  5. Travel agency will enter the Airfare request (from their end) and complete ticketing. Your fund source will be billed through Web Travel. Travelers will receive an e-ticket.

Authorized Travel Agencies

The following agency profiles are intended to help you decide which of the authorized agencies is most suitable for you, your department, or your department’s travelers. You may want to interview or visit several agencies, as you may have special needs and requests. While there is variety in size and focus, all the authorized agencies listed below are fully accredited and licensed, with high standards of professionalism and service. All are members of either the American Society of Travel Agents or the Travel Agents of the Carolinas, or both.

Maupin Travel, Inc.

Maupin Travel

Office Info:
Meadowmont Village (across from the Friday Center)
604 Meadowmont Village Circle
Chapel Hill, NC 27517
P: 919.967.8888
P: 888.466.6451
F: 919.929.7992


Office Hours: Monday thru Friday 8:30AM – 5:30PM

Additional Description: Hablamos Espanol

UNC-CH Customer Service:
Kim Fehr, Manager, 27 Years of Experience
Lisa Merritt, 29 Years of Experience
Louanne Warren, 37 years of experience
Mayra Wagner, Bi-Lingual & 45 Years of Experience
Wendy Ford, 17 years experience

Agency Statement:
Maupin Travel is one of the largest locally-owned and operated travel management companies in the Carolinas with office locations in Chapel Hill, Raleigh, and Cary. Founded in 1979, Maupin Travel celebrates its 31st anniversary in 2010. Maupin Travel was ranked by Business Travel News as one of the Top 40 travel agencies nationwide for two consecutive years. Tony Maupin, President and Founder of Maupin Travel, is a lifelong resident of the Triangle and has deep ties to the Triangle business community. Maupin Travel has been a preferred travel vendor at UNC-CH since 2004.

Maupin is an affiliate of BCD Travel, the third largest travel consortium in the world, providing our UNC departments the very best in technology, service and savings. We specialize in business travel management as well as group, meeting, and sports related travel. Additionally, we have many leisure travel specialists who are certified travel consultants for Europe, Australia, North and South America,Disney, and the Caribbean, to name a few. Maupin Travel is proud to be one of only 45 agencies in North America who will sell Space Travel aboard Richard Branson’s Virgin Galactic spaceship set to launch in 2010.

Maupin Travel has assembled a strong team of dedicated travel consultants whom many of you have worked with over the last 25 years. They are experienced with the needs of UNC travelers and the CABS billing system and provide our UNC clients the quality and proactive service that Maupin Travel is noted for.

Please contact Al Baldy-Executive Vice President at (919) 863-4471 or should you desire to learn more about Maupin Travel and the wide array of travel services we offer to clients.



Office Info:
Southern Village Business Center
410 Market Street, Suite 342
Chapel Hill, NC 27516
P: 919.942.4196
F: 919.967.1056


Office Hours: Monday thru Friday 8:30AM – 5:00PM

Additional Description: Business and Leisure Travel, Dedicated UNC-CH Online Reservation System (Cliqbook)

UNC-CH Customer Service:
Cindy Lee Tailsman, CTC & Travel Counselor
Tommie Chavis, Travel Counselor
Shawn Davidson, Account Manager
Mark Fletcher, Director of Operations
Denise May, Office Manager

Agency Statement:
Travelink may sound like a fairly new name, but we have been around for over 30 years! Starting out in Chapel Hill as Small World Travel, Circle Travel and Cole Travel, Travelink is continuing to build a successful company on the philosophy of honesty, loyalty, experience, flexibility, reliability, and exceeding the client’s expectations of service.

As an American Express(R), Travel Services Representative, Travelink offers the best combination of travel management services. Our clients enjoy the advantage of an independently owned, locally managed travel companly with ties to the community. At the same time our clients benefit from the extensive business travel resources of American Express, one of the most respected travel organizations in the world. We have been known for long term relationships with our clients and believe that our satisfied customers have helped us weather the dramatic changes our industry has faced and will continue to face in the coming years.

Our Services include, but are not limited to: airline, hotel and car rental discount programs; UNC-dedicated online reservation system (see below); award winning services (American Express Representative Excellence 2001-2003, Sabre STAR Award 1998-2003); 24-hour Emergency After-Hours service; American Express Financial Services (i.e. travelers cheques, gift cheques, card replacement, foreign currency); online management reports; and deeply discounted consolidator international airline fares.

Cliqbook’s simple interface allows travelers to book itineraries in as few as five clicks. This program searches public, corporate, discounted and Web direct fares to find the lowest prices possible. You no longer have to shop other internet sites to find the best deals. UNC travel rules are automatically applied during airline, hotel, and car rental searches. Our technology maximizes travel savings because searches take into account UNC discounts and net fares. Travelers will find it easy to keep track of travel programs and find updated flight information all in one place. Travelink Travel Counselors have access to this same profile information, so your trips will adhere to your preferences regardless of who plans a trip.

Please register to use UNC’s dedicated Cliqbook site by clicking on the below link. Registration is secured, please contact the Travel Team Leader in UNC-CH Travel Services to obtain UNC-CH’s password.

After registrering you may proceed to the logon page of Cliqbook. Please keep in mind that you must have a “T” number (via CABS) and a department number before confirming any reservations made on UNC’s Cliqbook site.

Travel Leaders/University Travel/Carlson Wagonlit

Travel Leaders

Office Information:
4215 University Drive
Durham, NC 27707
P: 919.493.8282
P: 800.237.6968
F: 919.490.1852


Office Hours:
Monday thru Friday 9:00AM – 6:00PM
Saturdays 10:00AM – 2:00PM

Additional Description: 40% Business Travel and 60% Leisure Travel

UNC-CH Customer Service:

Agency Statement:
Travel Leaders of Durham is a full-service travel agency, locally owned and operated who can translate your vacation, cruise or business travel needs into personalized travel experiences.

Whether it’s business travel management, meetings & events, incentive travel or vacation planning, by listening to you, our professional travel agents leverage their experience and Travel Leaders’ global relationships, to transform your specific needs into quality travel options ensuring maximum value in your travel investment.

Travel Leaders consistently ranks as one of the leading travel companies nationwide. Recently, Travel Leaders Group was ranked first among travel management companies by Business Travel News’ Business Travel Survey 2009 and ranked in the Travel Weekly 2009 Top 10 Power List of America’s travel sellers.

Our staff has over 250 years of combined experience and an average of 16 years within the travel industry and have traveled to or resided in over 80 countries. Each of our dedicated travel agents specializes in a different world region in order to offer personalized service to our diverse client base.

Sarah Waxler founded University Travel over 20 years ago, and continues as owner and manager, making Travel Leaders/University Travel a 100% woman-owned agency.

Excellent service and customer satisfaction is never more than an e-mail, phone call or in-person visit away and continues to be our most important goal. Using our experience, knowledge and resources to fulfill your travel experience is our business, and our passion.

Contact us today at or email one of our agents assigned to the account: Marsha (, Dirk ( or Janine ( for all your business or leisure travel needs!

Viking Travel


Office Information:
1777 Fordham Blvd, Suite 103
Chapel Hill, NC 27514
P: 919.968.4491
P: 800.672.5907
F: 919.929.2516


Office Hours: Monday thru Friday 8:30AM-5:00PM

UNC-CH Customer Service: Deby Taylor, Corporate Manager

Additional Description: 60% Leisure Travel and 40% Business Travel. Staff of eight. Member: ASTA. IATA, CLIA, ENSEMBLE

Agency Statement:
Viking Travel is a family-owned and -operated business founded in 1979 by Chapel Hill residents Jean Holcomb (CTC, MCC) and her daughters, all Certified Travel Counselors.  We have provided personalized vacation and business travel planning for over 35 years. Viking Travel provides professional counseling by expert agents focused on travel arrangements for individuals, groups, honeymoons, family and class reunions and meeting planning for business travelers.

Operation: Sabre automation, electronic ticketing; Consolidator option; Assistance with Passport and Visa applications; Business Traveler Profiles; Corporate Meeting Planning; Individual & Group Travel Planning; Travel Insurance; Hotel Programs; Honeymoons; Family & Class Reunions. Staff includes Certified Travel Counselors, Destination Specialists, and Accredited & Master Cruise Counselors.