To: University Employees
From: Payroll Services and TIM Support
Subject: TIM Upgrade Outage Oct. 21st – Oct. 23rd
In advance of the University’s Time Information Management (TIM) system upgrade, a TIM outage will occur beginning Friday, Oct. 21. The system will be down from 5 p.m., Friday, Oct. 21 until 11 p.m., Sunday, Oct. 23 at the latest.
*The actions that you do in TIM today and the way you access TIM will remain the same.*
During the outage
Employees using Time Stamp will not be able to login to TIM to record their times worked.
*All times in and out worked during the outage window must be submitted to the TIM Manager or TIM Administrator for manual entry on Monday, Oct. 24.*
Employees using Badge Terminals will be able to swipe in and out for worked hours during the outage. Functions such as View Timecard Totals, View Accrual Balances, and Time Off Notifications will not be available during the outage period.
*Times in and out should be checked by the TIM Manager or TIM Administrator on Monday, Oct. 24 to ensure they are correct.*
Employees using Teletime will not be able to call in to the phone system to record times worked during the extended Teletime outage window.
*All times in and out worked during the outage window must be submitted to the TIM Manager or TIM Administrator for manual entry on Monday, Oct. 24.*
SHRA Non-Exempt Employees using Manual Time Entry and SHRA and EHRA Exempt employees will not be able to log into the TIM system during the outage window.
*SHRA Non-Exempt and SHRA and EHRA Exempt employees will be able to enter all of their TIM data on Monday, Oct. 24.*
TIM access
When employees log in to TIM on Monday, Oct. 24, they will automatically be routed to the upgraded version of TIM. Employees will use the current access methods: directly or via the Self Service menu on the ConnectCarolina home page.
After logging in for the first time to the upgraded version of TIM on Monday, Oct. 24, employees may be prompted to download the Adobe Flash Player. If you are unable to download the software, contact your department’s IT support staff or the Help Desk at 962-HELP (4357).
Upgrade support
Please contact 919-962-HELP (4357) for assistance with all technical issues related to TIM.
We appreciate your patience on this important rollout of an upgraded TIM application.
This message is sponsored by: Payroll Services