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Frequently Asked Questions (FAQ) |
Payments- What forms of payment do you accept?
Please refer to our section Payment Options and Access. - Can I make a payment over the phone?
No, we do not accept payments over the phone. Please see our section Payment Options and Access. - Do you accept post-dated checks?
No, the law requires us to process and deposit checks within one business day. - Where should I mail scholarship checks?
You can mail scholarships checks to:
Student Accounts & University Receivables
2215 SASB North
CB 1400
450 Ridge Road
Chapel Hill, NC 27599-1400
Please be sure to include the student's PID on the check and also complete the “Outside” Scholarship/Benefit Payment Submission form found on the financial aid Web site. - Who do I make checks payable to?
Please make checks payable to UNC-Chapel Hill.
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Holds/Stops
- What is a cashier’s hold?
A cashier’s hold is placed on your account because you have a balance that is past due. Once that balance has been paid in full, the hold can be removed. Our hold prevents registration, transcript and diploma release. - Why do I have a hold on my account?
You may have a past due balance on your account. Please look at your account history on Student Central. If, on your most recent billing statement, there is a previous balance that has not yet been resolved, then you have a past due balance. - Do I have to pay the whole balance to get the hold removed?
If the entire balance on your account is past due, then yes, you have to pay the whole amount to get the hold removed. If only part of your balance is past due, then you may want to contact our office at
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to determine the amount that needs to be paid in order for the hold to be lifted. - If I make payments toward my balance, can the hold be removed?
We appreciate your efforts to make payments toward your balance. We cannot remove the stop/hold until the balance is paid in full.
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Billing Statements
- What does SHS INV mean on my billing statement?
SHS INV represents charges on your account from Campus Health Services. If you have questions about the charges, please contact Campus Health Services. - I am getting a scholarship; do I have to pay the whole amount due?
No, you can defer the amount covered by the scholarship(s) from your bill and pay the estimated difference. Please be sure to complete the deferment form on the back portion of the bill and mail it in with your payment for the difference. - I am fully funded, why am I receiving a billing statement?
All students with a balance receive a bill. Some charges may not be covered by your scholarship. It is important that you review each bill carefully. - What does Refund mean on my billing statement?
There was a credit on your account at one time and a refund check has been issued to the student. - How can I change my billing address?
Address updates are made on student central by the student. - Can you send the statements to more than one address?
No, with our current system, we can only mail statements to one address. - Can you email the statements?
No. You may, however, access your account history, most recent billing information and activity since the last billing statement by logging in to Student Central with your ONYEN and password. - I did not receive my billing statement; can you mail a new one?
No, our system does not generate duplicate bills. However, you can print your last billing statement information from Student Central. - Why am I receiving a bill if I am using TMS?
Compare the bill you receive from UNC with your budget from TMS to make sure your budget is correct. If you have library fines or campus health charges, they cannot be budgeted with TMS.
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Tax Questions
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Account Access
- How do I log in to Student Central?
To login; you must use your ONYEN and password. - What is a privacy flag? How was it placed on my account and how can it be removed?
This information is located on the Registrar’s Web site.
- Where can I see my account detail online?
Log in to student central and scroll down to the Cashier Services section. - Why don’t I have access to my student's account, I am the one paying the bill?
If your student gives you his/her ONYEN and password, you can look at the account online.
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